Airbnb plans AI travel agent for first half of 2027

Airbnb plans to launch an AI travel agent in the first half of 2027, the company announced on Nov. 5, saying it will help guests plan trips and handle needs during their stays. The announcement comes as Expedia says it has not yet seen AI agents change customers’ booking habits.

How Airbnb says its travel agent will work

Airbnb says the agent will build a visual, travel-specific interface around a guest’s request instead of relying on text chat alone. It is designed to assemble maps, photos, comparisons, calendars and itineraries in real time. CEO Brian Chesky told analysts that researching destinations and comparing places to stay are part of the trip for many travelers, often involving decisions with companions. He argued that a general-purpose agent is not the best fit for that process.

Expedia says booking habits have not shifted yet

Expedia CEO Ariane Gorin told CNBC that the company had not yet seen AI agents change how customers book, though she sees potential for inspiration and trip planning. Expedia is working with AI agents to understand how they gather information, appear in their results and ensure the necessary integrations are in place.

Gorin said reliable details about listings, amenities and prices, along with help when something goes wrong, remain challenges for agents that might try to replace travel services. That is her assessment of the market, rather than an industry-wide measurement. Her comments point to a distinction between helping people explore options and taking responsibility for a booking when plans run into problems.

Airbnb announced the plan alongside third-quarter revenue of $4.87 billion, up 19% year over year, and raised its forecast for 2026 revenue growth from the mid-teens to the high teens, TechCrunch reported. The company has set a first-half 2027 launch window, but not a specific date.