Telehealth companies and medical data: What to know
It's not hard to explain why business is booming for telehealth companies. The apps and websites offer quick, convenient access to prescriptions for sensitive medical conditions, including weight loss, sexual problems and mental health conditions. But U.S. regulators are increasingly singling them out for deceptive, unethical business practices.
The Federal Trade Commission recently filed a lawsuit alleging telehealth company Hims & Hers secretly exposed customers’ health data and signed them up for hard-to-cancel subscriptions without their permission. It's the latest in a series of similar cases. Experts say part of the problem is that most privacy and consumer protection laws don't directly apply to telehealth companies.
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