Google Cloud disruption in London affects Revolut and other UK services
Google is investigating problems in its London cloud region as Revolut reports disruption to payments and cash withdrawals, and other services report access problems.
Google Cloud was investigating a disruption in its London region on 20 October 2026 as Revolut reported problems affecting card payments and cash withdrawals. Other UK services, including banks and property website Rightmove, also reported problems, though the extent to which they were connected to Google Cloud was not immediately clear.
Multiple Google Cloud services were disrupted in the europe-west2 region, according to the company's status page as reported by Reuters. Google said its engineers were investigating. The Evening Standard quoted a Google statement saying the issue affecting multiple services in that region began on Monday, 19 October; the reports did not establish a precise start time.
How Revolut customers were affected
Revolut's status page showed most of its services unavailable or partly unavailable, including card payments and ATM withdrawals, Reuters reported. A person familiar with the matter told Reuters that Revolut's disruption was related to the Google Cloud problem. Revolut said on X that it was experiencing a disruption across multiple services and that customers' money and data were safe.
The Mirror reported more than 1,500 UK-based Downdetector reports about Revolut by 8:09am on 20 October, with the largest share concerning its app. Those user reports indicate the problems customers encountered, rather than a count of everyone affected.
Other banks and websites reporting problems
The Evening Standard identified Lloyds Bank, Bank of Scotland and Rightmove among affected services and also reported an impact on NHS England, without specifying which of its services were disrupted. The Mirror reported hundreds of customer outage reports concerning Lloyds Bank, along with reports about Bank of Scotland, Halifax and HSBC.
Halifax acknowledged that some customers were having problems using its app and online banking and said it was working to fix them, according to the Guardian. The Mirror reported that Halifax had not confirmed whether those problems were linked to Google Cloud or given a timeframe for resolving them.
Google described elevated errors and intermittent network failures in europe-west2, the Guardian reported. It suggested that affected cloud customers could move workloads to another available zone or region where feasible. Google had not announced a restoration time in the reported updates.
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Sources and context
- Google outage: Cloud platform down hitting multiple websites - live updatesEvening Standard
- Google Cloud services face outage in London, Revolut services down tooReuters, republished by Channel NewsAsia
- Revolut and Lloyds down live: Google Cloud outage hits banks as cards 'declined'Daily Mirror
- Google Cloud outage: Revolut suffers service disruption as bank customers report problems – business liveThe Guardian
AI-assisted article checked against the listed sources. NewsJaws did not conduct interviews or attend the reported events.