TFG London investigates cyber incident affecting Hobbs, Whistles and Phase Eight
The retailer has paused online orders while it checks affected systems and whether customer information was accessed. Its stores remain open.
TFG London is investigating a cyber incident it identified on Sunday, 11 October, affecting IT systems connected to its UK brands Hobbs, Whistles and Phase Eight. The retailer has paused online orders while some website functions are unavailable, but says its stores remain open.
TFG is checking whether personal or other sensitive information was accessed; the available reports do not confirm any exposure. The company said it would notify affected people or organisations if it finds that personal information was accessed. The Independent reported that TFG had no reason to believe payment information was at risk.
What customers should expect from existing orders
According to The Independent, TFG said orders placed before Sunday would be processed and delivered as normal, while later orders could be delayed. It advised customers not to resubmit orders. Returns can be made in stores while the retailer works on a postal returns option.
TFG said its other UK brands, Inside Story and White Stuff, and its African and Australian operations were unaffected.
Sources and context
- Hobbs and Whistles owner investigates hack that may have exposed customer dataThe Guardian
- UK high street brands hit by cyber attackThe Independent
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